Legal

Privacy & Data Policy

Last updated: 24 June 2026Applies to anruimed.com and our coordination services

01Overview

AnruiMed ("we", "us") helps international patients access medical care in China. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website and our coordination services.

Because we handle health information, we treat your privacy with particular care. If anything here is unclear, please contact us using the details at the end.

02Information we collect

We collect only what we need to help you. This includes:

Contact details — your name, email, phone or messaging handle, and country or region.

Health information you choose to share — diagnosis, medical reports, imaging and treatment goals.

Enquiry details — the services you're interested in and any notes you send us.

Technical data — basic, anonymous usage statistics from our website.

03How we use your information

We use your information to:

Assess your enquiry and advise whether care in China may suit you;

Match your case to appropriate hospitals and specialists;

Prepare quotes and coordinate treatment, travel, visas and interpreting;

Communicate with you and provide follow-up after care;

Meet our legal and accounting obligations.

04When we share information

We share your information only as needed to deliver the service you've asked for, and we never sell it.

Partner hospitals and specialists — to obtain opinions and quotes and arrange treatment, with your consent;

Service providers — such as interpreters, travel and accommodation partners, limited to what they need;

Authorities — only where we are required to by law.

05Sensitive medical data

Health information is treated as a special category of personal data. We process it only with your explicit consent, share it strictly on a need-to-know basis, and require confidentiality from everyone who handles it.

06International transfers

Coordinating care in China means your information may be transferred between your country and China, and handled by hospitals and partners there. We take reasonable steps to protect it in transit and at rest, and share only what is necessary for your care.

07How long we keep it

We keep your information for as long as needed to provide the service and to meet legal or medical-record obligations, then delete or anonymise it. You can ask us to delete your data sooner — see your rights below.

08Your rights

Depending on where you live, you may have the right to:

Access the information we hold about you;

Correct information that is inaccurate;

Ask us to delete your information;

Withdraw your consent at any time;

Object to or restrict certain processing.

To exercise any of these, contact us using the details below and we'll respond within a reasonable time.

09Security

We use appropriate technical and organisational measures to protect your information. No system is perfectly secure, so we also ask you to share sensitive documents only through the channels we recommend.

10Cookies

Our website uses minimal cookies needed to make it work and to understand anonymous usage. You can control cookies through your browser settings.

11Children

Where we coordinate care for a minor, we do so only with a parent or legal guardian, who provides consent on the child's behalf.

12Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised; significant changes will be highlighted on this page.

13Contact us

Questions about your privacy or your data? Reach us at [email protected], or through any of the messaging channels listed on our home page.